ALL YOU NEED TO KNOW
ALL YOU NEED TO KNOW
ALL YOU NEED TO KNOW
1) General Questions
SL VOYO is a premier travel service dedicated to offering unforgettable journeys across the beautiful island of Sri Lanka. We specialize in meticulously crafted itineraries that highlight the country’s wonders, ensuring a personalized travel experience that resonates with the desires and interests of our tourists.
To book a tour with SL VOYO, visit our website, browse through our diverse itineraries, and select the one that aligns with your travel preferences. One Day Tours can be booked directly with payment on our platform. For Premier and Group Tours, please contact us via our website’s contact form or customer service for personalized assistance and booking.
Absolutely, SL VOYO specializes in crafting personalized itineraries tailored to your specific interests and preferences. While all our tours are initially customized to meet individual requirements, we invite you to contact us with your unique needs. Let’s create unforgettable memories in Sri Lanka together.
SL VOYO sets itself apart from other travel agencies in Sri Lanka with its unique approach, offering custom-crafted itineraries, exceptional customer service, and a deep respect for tourists. We create experiences that are tailored from the start to meet your specific interests, ensuring an unforgettable journey through Sri Lanka’s beauty and culture.
Our tour guides are among the best in the industry, with extensive local knowledge and a passion for sharing the beauty of Sri Lanka with the world. They are professionally trained, fluent in multiple languages, and dedicated to ensuring the safety and satisfaction of our travellers.
Yes, SL VOYO is well-equipped to organize tours for large groups and corporate retreats, providing tailored itineraries that meet the specific needs and objectives of our clients. Our team works closely with organizers to ensure seamless logistics, accommodations, and activities that align with group dynamics and preferences.
Absolutely! SL VOYO provides comprehensive travel advice for first-time visitors to Sri Lanka, covering local customs, language basics, packing essentials, and more, to ensure a smooth and enjoyable experience. For a wealth of tips and insights, we also encourage you to explore our ‘DISCOVER SRI LANKA’ blog, a resource designed to help you prepare for an unforgettable journey.
SL VOYO is committed to sustainable tourism and positively impacting the local community and environment. Our unique “Heartfelt Expedition” tour allows tourists to directly contribute to local communities. We ensure that our operations, including tourists, guides, and drivers, strictly prohibit littering, upholding our commitment to safeguarding Sri Lanka’s natural beauty. This approach underscores our dedication to ethical and responsible tourism practices.
SL VOYO offers special discounts for bookings within the Premier Tour category for tourists embarking on heartfelt expeditions. Additionally, we provide seasonal promotions, including early bird offers, last-minute deals, and loyalty discounts for returning customers. To ensure you don’t miss out on these exciting opportunities, we recommend staying connected with us on social media.
For more information or to speak with a travel specialist, you can contact us via the contact form on our website, email ([email protected]), or phone. Our team is dedicated to providing timely and helpful responses to all your inquiries.
2) Itinerary and Tours
SL VOYO offers a diverse range of tours catering to various interests and preferences, including One Day Tours, Group Tours, Premier Tours, and special Heartfelt Expedition tours. Each tour type is designed to provide a unique and memorable experience, showcasing the best of Sri Lanka’s culture, natural beauty, and heritage.
Inclusions of meals and accommodations in SL VOYO tours depend on the itinerary. One Day Tours do not include accommodation but provide meals and beverages. In contrast, Group Tours and Premier Tours include both accommodations and meals, offering a comprehensive travel experience tailored to the tour’s nature. This ensures travellers enjoy comfort and convenience throughout their journey with us.
Our tours are tailored to provide an intimate and personalized experience. The average group size varies, with Group Tours, operating as seat-in-coach, potentially exceeding 20 people during peak vacation periods. Premier Tours are typically geared towards families, couples, solo travelers, or individual groups, offering a more exclusive experience. One Day Tours’ group sizes depend on third-party arrangements, catering to a wide range of preferences and ensuring memorable adventures for every traveler.
The process behind these meticulously designed adventures? Top secret, but let’s just say it involves a sprinkle of magic, a dash of insider knowledge, and a whole lot of passion for creating unforgettable travel experiences!
One Day Tours and Group Tours have scheduled dates to accommodate multiple travellers, ensuring everyone experiences the best of Sri Lanka together. However, Premier Tours offer the flexibility to start on any date, catering to private travellers. When booking a Premier Tour, you can notify us in advance if you wish to rest on the first day to recover from jetlag before beginning your journey, ensuring a comfortable and personalized travel experience.
We understand that plans can change, and we strive to be as flexible as possible. If you wish to modify your itinerary after booking, please contact us as soon as possible.([email protected])We will do our best to accommodate your changes subject to availability and any potential cost adjustments
Some tours may require a moderate level of physical fitness due to activities such as hiking or cycling. We provide detailed information on the physical requirements for each tour in the itinerary description. If you have any concerns about your ability to participate in a tour, please contact us for advice.
SL VOYO ensures the quality of accommodation partners by exclusively choosing properties rated 3 stars and above. This rigorous selection guarantees comfort, exceptional service, and memorable experiences, upholding our high standards for your travel journey.
SL VOYO’s tours are enriched with authentic cultural experiences that allow you to immerse yourself in Sri Lanka’s rich heritage. These include local cooking classes, traditional dance performances, temple visits, and opportunities to interact with local communities and artisans
SL VOYO provides comfortable and safe transportation options throughout your tour, including private vehicles, trains, and occasionally boats. All vehicles are regularly maintained and driven by experienced, professional drivers to ensure your safety and comfort.
Our wildlife tours are designed to offer intimate encounters with Sri Lanka’s diverse fauna responsibly and ethically. We work with knowledgeable guides and conservationists to ensure a respectful approach to wildlife viewing, emphasizing conservation and the natural behaviour of animals.
SL VOYO designs tours to cater to diverse preferences, ensuring even those under 6 days offer leisure time without feeling hurried. Group and One Day Tours have set schedules, while Premier Tours provide start date flexibility and options for rest if needed. For any adjustments or specific needs, our customer service is ready to tailor your experience for optimal enjoyment and comfort.
To discover the specifics of any SL VOYO tour, visit our website where each tour’s itinerary is detailed extensively. For further inquiries or personalized assistance, don’t hesitate to contactour customer service team. This approach ensures you have all the information needed to choose the perfect travel experience.
3) Safety and Support
The safety and well-being of our travellers are our top priority. We adhere to strict safety protocols, including vehicle safety checks, health and safety training for guides, and compliance with local health guidelines. Our team is also available 24/7 to provide assistance and support throughout your journey.
SL VOYO does not directly provide travel insurance. We strongly recommend that all travelers purchase comprehensive travel insurance before their journey to cover unexpected events.
SL VOYO prioritizes traveller safety above all else. We conduct regular risk assessments and ensure all our partners comply with safety standards, and our guides are trained in first aid and emergency response. We also keep our travellers informed about safety protocols and any local advisories.
In case of a health emergency or accident, our guides are equipped to provide immediate first aid and will seek medical attention as quickly as possible. We maintain communication with local health services and can arrange for medical transport if needed. Additionally, our 24/7 support team is always on call to assist and coordinate with your emergency contacts.
Our travellers can expect comprehensive support for any issues that arise during their trip. This includes assistance with lost passports, translation services, legal advice, and more. Our local team is available 24/7 to ensure your peace of mind and resolve any problems promptly.
Yes, we have protocols in place to assist our travellers in case of natural disasters or political unrest. This includes providing accurate information, safe relocation if necessary, and coordination with embassies or consulates. Our priority is to ensure your safety and well-being at all times.
SL VOYO takes extra precautions to ensure the safety of solo travellers, including those who are women. We provide detailed safety briefings, ensure accommodations are secure and reputable, and our guides are trained to be attentive to the needs and concerns of solo travelers. We also offer a 24/7 support line for any immediate assistance.
For travel to Sri Lanka with SL VOYO, specific vaccinations are generally not required for our premier travel experiences. However, for travel to tropical countries, it’s advisable to consider vaccinations common for such regions. Insect repellents, which are useful in tropical climates, can be easily purchased locally. For more detailed advice or to acquire repellents upon arrival, please contact our customer service or ask your guide or driver for assistance.
SL VOYO is committed to accommodating travellers with health conditions or disabilities wherever possible. We ask travellers to inform us of any specific needs or conditions in advance, so we can tailor the tour accordingly and ensure any necessary support is in place.
SL VOYO prioritizes food and water safety on all tours, ensuring meals are provided by reputable establishments that adhere to local health standards. We advise travelers to drink bottled or purified water for added safety.
Yes, we provide our travellers with contact information and tools to reach us immediately if they get lost or separated from the group. Our guides have protocols for quickly locating and assisting any missing tour member, ensuring their safe return to the group.
We continuously monitor local and international travel advisories and any changes that might affect our tours. We communicate any relevant information to our travellers as quickly as possible, including adjustments to itineraries or safety measures, to ensure a smooth and secure travel experience.
4) Payment and Cancellation
We accept a variety of payment methods, including credit cards, bank transfers, and online payment platforms. Full details will be provided during the booking process.
We understand that plans can change. Our cancellation policy is designed to be as flexible as possible. For specific details, please refer to the cancellation policy outlined on our website, as terms may vary depending on the tour.
Full payment deadlines for SL VOYO tours vary by tour type. For precise payment due dates, please refer to our bookings, return, and refund policy documents. Each tour category—One Day Tours, Group Tours, and Premier Tours has its specific payment guidelines. Checking these policies ensures you’re well-informed about the payment schedules for your chosen tour experience.
We strive to be transparent about all costs associated with our tours. Any potential additional fees, such as optional activity costs, personal expenses, or tips, will be clearly outlined in your tour itinerary or booking information. There are no hidden fees in our pricing.
SL VOYO accepts several payment methods for your convenience, including major credit cards, bank transfers, and online payment services. Specific options available may vary depending on your country of residence.
SL VOYO does not offer the option to make payments in installments for its tours. For managing your tour payments effectively, please refer to the full payment deadlines and conditions specified for each tour type, including One Day Tours, Group Tours, and Premier Tours. If you have any questions regarding payment or need further clarification, our customer service team is available to assist you.
SL VOYO’s refund policy varies depending on the tour category, including One Day Tours, Group Tours, and Premier Tours. For detailed terms, including refund eligibility and process, please refer to our Return and Refund Policy. This ensures clarity and transparency in
managing cancellations and refunds, tailored to the specific needs of each tour type.
SL VOYO has flexible cancellation options for unforeseen events or emergencies, including political unrest or significant natural disasters. Solutions or refunds are provided based on the proximity of the emergency to the journey date, ensuring fairness and accommodation for affected travelers. For more detailed information on how these situations are handled, refer to our detailed cancellation policies specific to each tour category.
If SL VOYO must cancel a tour due to circumstances beyond our control, we will offer you the choice of a full refund, a credit towards a future tour, or the option to switch to another tour, subject to availability. We aim to notify travelers of any cancellations as early as possible.
Deposits are typically non-refundable, as they secure your place on the tour. However, in certain circumstances, such as cancellations made by SL VOYO or exceptional cases like serious illness, we may offer deposit refunds or credits. Please review our detailed return & refund policy for more information.
To cancel your tour, please contact us directly through the contact information provided on our website or your booking confirmation. We will guide you through the cancellation process and inform you of any applicable fees or refund options.
5) Booking and Planning
We recommend booking your tour at least three months in advance, especially if you’re planning to travel during peak tourist seasons. This advance booking ensures you have the best selection of dates and accommodations.
For official information and applications for a Sri Lanka visa, you can visit the official Electronic Travel Authorization (ETA) website at https://eta.gov.lk/slvisa/visainfo/center.jsp This site provides the necessary details and procedures to apply for an ETA before arriving in Sri Lanka.
While SL VOYO specializes in land-based tour services, we can offer advice and
recommendations for flights to and from Sri Lanka. For the best deals and schedules, we
suggest contacting a travel agent or flight booking service.
Yes, SL VOYO offers special rates for groups and families travelling together. Please contact us with the details of your group or family, and we will provide you with a customized quote that offers the best value.
Our website provides detailed descriptions and highlights of each tour, helping you choose the one that best matches your interests and physical ability. For further guidance, our customer service team is happy to offer personalized recommendations based on your preferences.
To book a tour with SL VOYO, we’ll need your full name as it appears on your passport, contact information including email and phone number, and any special requirements you might have. For One Day Tours, you can directly make payments using your credit/debit card. Further details may be required depending on the tour and services selected. This ensures a smooth booking process and a personalized travel experience tailored to your preferences and needs.
Absolutely! We’re happy to customize our existing tours to better fit your interests and needs. Whether it’s adding extra days, choosing different accommodations, or including specific activities, let us know your preferences, and we’ll tailor the itinerary for you.
Please inform us of any dietary needs or allergies at the time of booking. We strive to accommodate all such requirements and will work closely with our service providers to ensure your needs are met throughout the tour.
Yes, we offer a waiting list for tours that are fully booked. If a spot becomes available, we will contact you to discuss the possibility of joining the tour. To be added to a waiting list, please provide us with your contact information and preferred tour dates
The best way to stay informed about new tours and special promotions follow us on social media. We regularly update our offerings and share exclusive deals with our followers.
After booking your tour, you will receive a confirmation email with your tour details, including the itinerary, payment receipt, and important pre-travel information. Our team will be in touch to discuss any additional requirements and answer any questions you may have leading up to your trip.
6) During the Tour
Packing depends on your tour type and the season. Generally, lightweight clothing, comfortable shoes, a hat, sunscreen, and insect repellent are recommended. We’ll provide a detailed packing list specific to your itinerary upon booking. Follow our ‘DISCOVER SRI LANKA’ blog.
Some of our tours may have age restrictions due to the nature of the activities. Please check
the specific tour details or contact us for information regarding age limitations.
Each day on an SL VOYO tour is thoughtfully planned to balance sightseeing, cultural experiences, relaxation, and travel time. Typically, days start with breakfast at your accommodation, followed by guided activities or excursions, with breaks for lunch and free time when possible. Evenings are usually free for dinner and leisure, with overnight stays in carefully 3 star & above accommodation.
The amount of spending money you’ll need depends on your personal spending habits and the tour’s inclusions. While major expenses like accommodations and some meals are covered, you should budget for additional meals, souvenirs, optional activities, and personal expenses. We suggest carrying a mix of cash and a credit/debit card for convenience.
Yes, we understand the importance of personal exploration. Our itineraries include free time for you to discover local markets, cafes, or sights at your own pace. Your guide can recommend activities and sites that match your interests for these periods.
During your journey with SL VOYO, expect to stay in accommodations that prioritize comfort, location, and local charm. Our selection ranges from boutique hotels and eco-lodges to guesthouses, all of which are rated 3 stars and above, ensuring you experience the best of Sri Lanka’s hospitality and culture.
Absolutely! We love helping our travellers celebrate special occasions. Please inform us in advance, and we will make arrangements to celebrate your milestone, whether it’s a surprise cake, a special meal, or a unique activity.
Should you feel unwell during the tour, inform your tour guide immediately. They are trained to assist in such situations and can direct you to medical facilities if necessary. SL VOYO also maintains contact with local health services to ensure you receive prompt and efficient care.
We take dietary restrictions very seriously and work closely with our food and beverage providers to ensure your needs are met. Please provide us with detailed information about your dietary restrictions or allergies before the tour starts, so we can make the necessary arrangements.
Wi-Fi availability varies depending on the tour and accommodations. Most hotels and some restaurants offer Wi-Fi, but connectivity may be limited in remote areas or while on the move. We recommend preparing for occasional off-grid moments to fully immerse in the experience.
Travel between destinations is carefully planned for comfort and efficiency, using private vehicles Each mode of transportation is chosen based on the distance, terrain, and the overall experience it offers.
If you have any concerns or feedback during the tour, please speak directly to your tour guide. They are there to ensure your tour experience is as enjoyable as possible and can often address and resolve issues on the spot. For more significant concerns, you can also contact SL VOYO’s customer service for further assistance.
7) Post-Tour
Yes, many travellers choose to extend their stay. We can assist in arranging additional accommodations and activities beyond the scope of your original tour. Just let us know your plans!
We greatly value your feedback and encourage you to share your tour experiences with us. After your tour concludes, we will send you a feedback form via email, or you can submit your thoughts directly on our website. Your insights help us continuously improve our services.
Yes, we would appreciate it if you shared your review or testimonial. Please leave your feedback on our website, social media platforms, or travel review websites. Additionally, you can send your review directly to our email, including your name so we can add it to our ‘What Clients Say’ section. Sharing your experiences helps others learn about the quality and impact of our tours.
Many of our travellers form lasting friendships during their tours. We encourage you to exchange contact information with fellow travellers during your trip. Additionally, joining our social media groups or forums can be a great way to stay connected and share memories or plan future travels together.
If you’ve left behind or lost any items during your tour, please contact us as soon as possible with a description of the lost item. We will coordinate with our local partners and guides to help locate and return your belongings.
Absolutely! We offer loyalty discounts to our returning travellers as a token of our appreciation. Please contact us for details on how to apply these discounts to your next adventure with SL VOYO.
While SL VOYO does not directly sell souvenirs or products from our tour destinations, we can often recommend local artisans, shops, or online platforms where you can purchase authentic items from your journey.
For tours where SL VOYO provides a photography service or shares group photos, we will send you a link to download the images or videos. If your tour guide took photos, please contact us, and we’ll facilitate sharing them with you.
Absolutely, inspiring travellers to explore more of Sri Lanka is at the heart of what we do at SL VOYO. Our entire motive is to ignite this feeling of wanderlust. We’re thrilled to help plan your next trip, offering tailored itineraries that match your interests, preferences, and desired experiences. Contact us to start planning another unforgettable journey across Sri Lanka!
To contribute to the communities and conservation efforts you encountered during your tour, you can participate in our Heartfelt Expedition. This special initiative allows you to support reputable local organisations, community projects, and conservation initiatives directly. We are committed to fostering meaningful engagement with the places we visit, ensuring our travel has a positive impact.
8) Miscellaneous
The currency used in Sri Lanka is the Sri Lankan Rupee (LKR). All tours with SL VOYO should be completely paid for before the start of the journey, so you won’t need to exchange money for any payments to us. However, for personal expenses, shopping, meals outside of those provided on the tour, or other incidentals, it’s advisable to have local currency. You can exchange in Sri Lanka or use ATMs and currency exchange services locally for better exchange rates.
SL VOYO tour guides are fluent in English and several other common languages, ensuring effective communication with travelers from around the world. For Premier Tours, which cater to individual groups, we provide tour guides who can accommodate specific language
requirements, enhancing the personalized experience of your journey. If you require a tour guide who speaks a specific language, please let us know in advance, and we will do our best to meet your needs.
Yes, SL VOYO specializes in creating customized private tours for individuals, families, or groups seeking a more personalized travel experience. Contact us with your preferences, and we’ll craft a tour tailored just for you.
If you experience any issues during the booking process, please contact our customer service team immediately. We’re here to help resolve any problems and ensure your booking experience is smooth and hassle-free.
9) Travel Preparation
SL VOYO welcomes solo travelers with specially tailored services to ensure a safe, enjoyable, and sociable experience. From solo traveler-friendly accommodations to group activities that encourage meeting new people, we’ve got you covered.
All travellers must have a valid passport with at least six months remaining before expiration. A visa may also be required to enter Sri Lanka depending on your nationality. We recommend checking the latest visa requirements with the Sri Lankan embassy or consulate in your country.
Sri Lanka’s climate varies between the coastal areas and the highlands. It’s generally tropical with high humidity, so lightweight and breathable clothing is advisable. For the highlands, where it’s cooler, consider bringing a light jacket. Rain gear is recommended, especially if you’re travelling during the monsoon season. Check the weather forecast closer to your travel date for more precise packing.
We advise consulting with a travel health specialist or your doctor well in advance of your trip for personalized health advice. Typically, vaccinations for hepatitis A and typhoid are recommended for most travellers. Depending on your travel plans, you may also need vaccinations for hepatitis B, rabies, Japanese encephalitis, and routine vaccinations.
Respect for local customs and traditions is important in Sri Lanka. Dress modestly when visiting religious sites, remove shoes before entering temples or homes, and always ask permission before taking photos of people. It’s also polite to use your right hand for eating and giving or receiving items.
Staying connected is easy in Sri Lanka, as local SIM cards are widely available and affordable. Purchasing a local SIM card upon arrival can provide you with data and local calling capabilities. Make sure your phone is unlocked before your trip to use a local SIM card.
Sri Lanka uses plug types D and G (230V, 50Hz). If your devices use different plugs, bringing a universal travel adapter is recommended to ensure you can charge your devices without issues.
Absolutely! We’re here to answer any questions you might have about the culture, history, or specific sites you visited on your tour. Feel free to contact us with your questions, and we’ll provide you with all the information we have or direct you to resources for further reading.
We’re always looking to expand our tour offerings and appreciate suggestions from our travelers. While we can’t guarantee that we’ll add every suggested destination, we’ll certainly consider your input as we plan future itineraries.
For any questions or concerns, our customer service team is here to help. You can contact us via email, phone, or through our website’s contact form. We aim to respond to all inquiries promptly and thoroughly.
Absolutely! We’d be delighted to assist you in continuing your adventure with us. Our team can provide recommendations and special offers for your next journey
Yes, we value our returning travelers and offer a loyalty program that includes discounts, early access to new tours, and other exclusive benefits. Please contact us for more details on how to join.
1) General Questions
SL VOYO is a premier travel service dedicated to offering unforgettable journeys across the beautiful island of Sri Lanka. We specialize in meticulously crafted itineraries that highlight the country’s wonders, ensuring a personalized travel experience that resonates with the desires and interests of our tourists.
To book a tour with SL VOYO, visit our website, browse through our diverse itineraries, and select the one that aligns with your travel preferences. One Day Tours can be booked directly with payment on our platform. For Premier and Group Tours, please contact us via our website’s contact form or customer service for personalized assistance and booking.
Absolutely, SL VOYO specializes in crafting personalized itineraries tailored to your specific interests and preferences. While all our tours are initially customized to meet individual requirements, we invite you to contact us with your unique needs. Let’s create unforgettable memories in Sri Lanka together.
SL VOYO sets itself apart from other travel agencies in Sri Lanka with its unique approach, offering custom-crafted itineraries, exceptional customer service, and a deep respect for tourists. We create experiences that are tailored from the start to meet your specific interests, ensuring an unforgettable journey through Sri Lanka’s beauty and culture.
Our tour guides are among the best in the industry, with extensive local knowledge and a passion for sharing the beauty of Sri Lanka with the world. They are professionally trained, fluent in multiple languages, and dedicated to ensuring the safety and satisfaction of our travellers.
Yes, SL VOYO is well-equipped to organize tours for large groups and corporate retreats, providing tailored itineraries that meet the specific needs and objectives of our clients. Our team works closely with organizers to ensure seamless logistics, accommodations, and activities that align with group dynamics and preferences.
Absolutely! SL VOYO provides comprehensive travel advice for first-time visitors to Sri Lanka, covering local customs, language basics, packing essentials, and more, to ensure a smooth and enjoyable experience. For a wealth of tips and insights, we also encourage you to explore our ‘DISCOVER SRI LANKA’ blog, a resource designed to help you prepare for an unforgettable journey.
SL VOYO is committed to sustainable tourism and positively impacting the local community and environment. Our unique “Heartfelt Expedition” tour allows tourists to directly contribute to local communities. We ensure that our operations, including tourists, guides, and drivers, strictly prohibit littering, upholding our commitment to safeguarding Sri Lanka’s natural beauty. This approach underscores our dedication to ethical and responsible tourism practices.
SL VOYO offers special discounts for bookings within the Premier Tour category for tourists embarking on heartfelt expeditions. Additionally, we provide seasonal promotions, including early bird offers, last-minute deals, and loyalty discounts for returning customers. To ensure you don’t miss out on these exciting opportunities, we recommend staying connected with us on social media.
For more information or to speak with a travel specialist, you can contact us via the contact form on our website, email ([email protected]), or phone. Our team is dedicated to providing timely and helpful responses to all your inquiries.
2) Itinerary and Tours
SL VOYO offers a diverse range of tours catering to various interests and preferences, including One Day Tours, Group Tours, Premier Tours, and special Heartfelt Expedition tours. Each tour type is designed to provide a unique and memorable experience, showcasing the best of Sri Lanka’s culture, natural beauty, and heritage.
Inclusions of meals and accommodations in SL VOYO tours depend on the itinerary. One Day Tours do not include accommodation but provide meals and beverages. In contrast, Group Tours and Premier Tours include both accommodations and meals, offering a comprehensive travel experience tailored to the tour’s nature. This ensures travellers enjoy comfort and convenience throughout their journey with us.
Our tours are tailored to provide an intimate and personalized experience. The average group size varies, with Group Tours, operating as seat-in-coach, potentially exceeding 20 people during peak vacation periods. Premier Tours are typically geared towards families, couples, solo travelers, or individual groups, offering a more exclusive experience. One Day Tours’ group sizes depend on third-party arrangements, catering to a wide range of preferences and ensuring memorable adventures for every traveler.
The process behind these meticulously designed adventures? Top secret, but let’s just say it involves a sprinkle of magic, a dash of insider knowledge, and a whole lot of passion for creating unforgettable travel experiences!
One Day Tours and Group Tours have scheduled dates to accommodate multiple travellers, ensuring everyone experiences the best of Sri Lanka together. However, Premier Tours offer the flexibility to start on any date, catering to private travellers. When booking a Premier Tour, you can notify us in advance if you wish to rest on the first day to recover from jetlag before beginning your journey, ensuring a comfortable and personalized travel experience.
We understand that plans can change, and we strive to be as flexible as possible. If you wish to modify your itinerary after booking, please contact us as soon as possible.([email protected])We will do our best to accommodate your changes subject to availability and any potential cost adjustments
Some tours may require a moderate level of physical fitness due to activities such as hiking or cycling. We provide detailed information on the physical requirements for each tour in the itinerary description. If you have any concerns about your ability to participate in a tour, please contact us for advice.
SL VOYO ensures the quality of accommodation partners by exclusively choosing properties rated 3 stars and above. This rigorous selection guarantees comfort, exceptional service, and memorable experiences, upholding our high standards for your travel journey.
SL VOYO’s tours are enriched with authentic cultural experiences that allow you to immerse yourself in Sri Lanka’s rich heritage. These include local cooking classes, traditional dance performances, temple visits, and opportunities to interact with local communities and artisans
SL VOYO provides comfortable and safe transportation options throughout your tour, including private vehicles, trains, and occasionally boats. All vehicles are regularly maintained and driven by experienced, professional drivers to ensure your safety and comfort.
Our wildlife tours are designed to offer intimate encounters with Sri Lanka’s diverse fauna responsibly and ethically. We work with knowledgeable guides and conservationists to ensure a respectful approach to wildlife viewing, emphasizing conservation and the natural behaviour of animals.
SL VOYO designs tours to cater to diverse preferences, ensuring even those under 6 days offer leisure time without feeling hurried. Group and One Day Tours have set schedules, while Premier Tours provide start date flexibility and options for rest if needed. For any adjustments or specific needs, our customer service is ready to tailor your experience for optimal enjoyment and comfort.
To discover the specifics of any SL VOYO tour, visit our website where each tour’s itinerary is detailed extensively. For further inquiries or personalized assistance, don’t hesitate to contactour customer service team. This approach ensures you have all the information needed to choose the perfect travel experience.
3) Safety and Support
The safety and well-being of our travellers are our top priority. We adhere to strict safety protocols, including vehicle safety checks, health and safety training for guides, and compliance with local health guidelines. Our team is also available 24/7 to provide assistance and support throughout your journey.
SL VOYO does not directly provide travel insurance. We strongly recommend that all travelers purchase comprehensive travel insurance before their journey to cover unexpected events.
SL VOYO prioritizes traveller safety above all else. We conduct regular risk assessments and ensure all our partners comply with safety standards, and our guides are trained in first aid and emergency response. We also keep our travellers informed about safety protocols and any local advisories.
In case of a health emergency or accident, our guides are equipped to provide immediate first aid and will seek medical attention as quickly as possible. We maintain communication with local health services and can arrange for medical transport if needed. Additionally, our 24/7 support team is always on call to assist and coordinate with your emergency contacts.
Our travellers can expect comprehensive support for any issues that arise during their trip. This includes assistance with lost passports, translation services, legal advice, and more. Our local team is available 24/7 to ensure your peace of mind and resolve any problems promptly.
Yes, we have protocols in place to assist our travellers in case of natural disasters or political unrest. This includes providing accurate information, safe relocation if necessary, and coordination with embassies or consulates. Our priority is to ensure your safety and well-being at all times.
SL VOYO takes extra precautions to ensure the safety of solo travellers, including those who are women. We provide detailed safety briefings, ensure accommodations are secure and reputable, and our guides are trained to be attentive to the needs and concerns of solo travelers. We also offer a 24/7 support line for any immediate assistance.
For travel to Sri Lanka with SL VOYO, specific vaccinations are generally not required for our premier travel experiences. However, for travel to tropical countries, it’s advisable to consider vaccinations common for such regions. Insect repellents, which are useful in tropical climates, can be easily purchased locally. For more detailed advice or to acquire repellents upon arrival, please contact our customer service or ask your guide or driver for assistance.
SL VOYO is committed to accommodating travellers with health conditions or disabilities wherever possible. We ask travellers to inform us of any specific needs or conditions in advance, so we can tailor the tour accordingly and ensure any necessary support is in place.
SL VOYO prioritizes food and water safety on all tours, ensuring meals are provided by reputable establishments that adhere to local health standards. We advise travelers to drink bottled or purified water for added safety.
Yes, we provide our travellers with contact information and tools to reach us immediately if they get lost or separated from the group. Our guides have protocols for quickly locating and assisting any missing tour member, ensuring their safe return to the group.
We continuously monitor local and international travel advisories and any changes that might affect our tours. We communicate any relevant information to our travellers as quickly as possible, including adjustments to itineraries or safety measures, to ensure a smooth and secure travel experience.
4) Payment and Cancellation
We accept a variety of payment methods, including credit cards, bank transfers, and online payment platforms. Full details will be provided during the booking process.
We understand that plans can change. Our cancellation policy is designed to be as flexible as possible. For specific details, please refer to the cancellation policy outlined on our website, as terms may vary depending on the tour.
Full payment deadlines for SL VOYO tours vary by tour type. For precise payment due dates, please refer to our bookings, return, and refund policy documents. Each tour category—One Day Tours, Group Tours, and Premier Tours has its specific payment guidelines. Checking these policies ensures you’re well-informed about the payment schedules for your chosen tour experience.
We strive to be transparent about all costs associated with our tours. Any potential additional fees, such as optional activity costs, personal expenses, or tips, will be clearly outlined in your tour itinerary or booking information. There are no hidden fees in our pricing.
SL VOYO accepts several payment methods for your convenience, including major credit cards, bank transfers, and online payment services. Specific options available may vary depending on your country of residence.
SL VOYO does not offer the option to make payments in installments for its tours. For managing your tour payments effectively, please refer to the full payment deadlines and conditions specified for each tour type, including One Day Tours, Group Tours, and Premier Tours. If you have any questions regarding payment or need further clarification, our customer service team is available to assist you.
SL VOYO’s refund policy varies depending on the tour category, including One Day Tours, Group Tours, and Premier Tours. For detailed terms, including refund eligibility and process, please refer to our Return and Refund Policy. This ensures clarity and transparency in managing cancellations and refunds, tailored to the specific needs of each tour type.
SL VOYO has flexible cancellation options for unforeseen events or emergencies, including political unrest or significant natural disasters. Solutions or refunds are provided based on the proximity of the emergency to the journey date, ensuring fairness and accommodation for affected travelers. For more detailed information on how these situations are handled, refer to our detailed cancellation policies specific to each tour category.
If SL VOYO must cancel a tour due to circumstances beyond our control, we will offer you the choice of a full refund, a credit towards a future tour, or the option to switch to another tour, subject to availability. We aim to notify travelers of any cancellations as early as possible.
Deposits are typically non-refundable, as they secure your place on the tour. However, in certain circumstances, such as cancellations made by SL VOYO or exceptional cases like serious illness, we may offer deposit refunds or credits. Please review our detailed return & refund policy for more information.
To cancel your tour, please contact us directly through the contact information provided on our website or your booking confirmation. We will guide you through the cancellation process and inform you of any applicable fees or refund options.
5) Booking and Planning
We recommend booking your tour at least three months in advance, especially if you’re planning to travel during peak tourist seasons. This advance booking ensures you have the best selection of dates and accommodations.
For official information and applications for a Sri Lanka visa, you can visit the official Electronic Travel Authorization (ETA) website at https://eta.gov.lk/slvisa/visainfo/center.jsp This site provides the necessary details and procedures to apply for an ETA before arriving in Sri Lanka.
While SL VOYO specializes in land-based tour services, we can offer advice and
recommendations for flights to and from Sri Lanka. For the best deals and schedules, we
suggest contacting a travel agent or flight booking service.
Yes, SL VOYO offers special rates for groups and families travelling together. Please contact us with the details of your group or family, and we will provide you with a customized quote that offers the best value.
Our website provides detailed descriptions and highlights of each tour, helping you choose the one that best matches your interests and physical ability. For further guidance, our customer service team is happy to offer personalized recommendations based on your preferences.
To book a tour with SL VOYO, we’ll need your full name as it appears on your passport, contact information including email and phone number, and any special requirements you might have. For One Day Tours, you can directly make payments using your credit/debit card. Further details may be required depending on the tour and services selected. This ensures a smooth booking process and a personalized travel experience tailored to your preferences and needs.
Absolutely! We’re happy to customize our existing tours to better fit your interests and needs. Whether it’s adding extra days, choosing different accommodations, or including specific activities, let us know your preferences, and we’ll tailor the itinerary for you.
Please inform us of any dietary needs or allergies at the time of booking. We strive to accommodate all such requirements and will work closely with our service providers to ensure your needs are met throughout the tour.
Yes, we offer a waiting list for tours that are fully booked. If a spot becomes available, we will contact you to discuss the possibility of joining the tour. To be added to a waiting list, please provide us with your contact information and preferred tour dates
The best way to stay informed about new tours and special promotions follow us on social media. We regularly update our offerings and share exclusive deals with our followers.
After booking your tour, you will receive a confirmation email with your tour details, including the itinerary, payment receipt, and important pre-travel information. Our team will be in touch to discuss any additional requirements and answer any questions you may have leading up to your trip.
6) During the Tour
Packing depends on your tour type and the season. Generally, lightweight clothing, comfortable shoes, a hat, sunscreen, and insect repellent are recommended. We’ll provide a detailed packing list specific to your itinerary upon booking. Follow our ‘DISCOVER SRI LANKA’ blog.
Some of our tours may have age restrictions due to the nature of the activities. Please check
the specific tour details or contact us for information regarding age limitations.
Each day on an SL VOYO tour is thoughtfully planned to balance sightseeing, cultural experiences, relaxation, and travel time. Typically, days start with breakfast at your accommodation, followed by guided activities or excursions, with breaks for lunch and free time when possible. Evenings are usually free for dinner and leisure, with overnight stays in carefully 3 star & above accommodation.
The amount of spending money you’ll need depends on your personal spending habits and the tour’s inclusions. While major expenses like accommodations and some meals are covered, you should budget for additional meals, souvenirs, optional activities, and personal expenses. We suggest carrying a mix of cash and a credit/debit card for convenience.
Yes, we understand the importance of personal exploration. Our itineraries include free time for you to discover local markets, cafes, or sights at your own pace. Your guide can recommend activities and sites that match your interests for these periods.
During your journey with SL VOYO, expect to stay in accommodations that prioritize comfort, location, and local charm. Our selection ranges from boutique hotels and eco-lodges to guesthouses, all of which are rated 3 stars and above, ensuring you experience the best of Sri Lanka’s hospitality and culture.
Absolutely! We love helping our travellers celebrate special occasions. Please inform us in advance, and we will make arrangements to celebrate your milestone, whether it’s a surprise cake, a special meal, or a unique activity.
Should you feel unwell during the tour, inform your tour guide immediately. They are trained to assist in such situations and can direct you to medical facilities if necessary. SL VOYO also maintains contact with local health services to ensure you receive prompt and efficient care.
We take dietary restrictions very seriously and work closely with our food and beverage providers to ensure your needs are met. Please provide us with detailed information about your dietary restrictions or allergies before the tour starts, so we can make the necessary arrangements.
Wi-Fi availability varies depending on the tour and accommodations. Most hotels and some restaurants offer Wi-Fi, but connectivity may be limited in remote areas or while on the move. We recommend preparing for occasional off-grid moments to fully immerse in the experience.
Travel between destinations is carefully planned for comfort and efficiency, using private vehicles Each mode of transportation is chosen based on the distance, terrain, and the overall experience it offers.
If you have any concerns or feedback during the tour, please speak directly to your tour guide. They are there to ensure your tour experience is as enjoyable as possible and can often address and resolve issues on the spot. For more significant concerns, you can also contact SL VOYO’s customer service for further assistance.
7) Post-Tour
Yes, many travellers choose to extend their stay. We can assist in arranging additional accommodations and activities beyond the scope of your original tour. Just let us know your plans!
We greatly value your feedback and encourage you to share your tour experiences with us. After your tour concludes, we will send you a feedback form via email, or you can submit your thoughts directly on our website. Your insights help us continuously improve our services.
Yes, we would appreciate it if you shared your review or testimonial. Please leave your feedback on our website, social media platforms, or travel review websites. Additionally, you can send your review directly to our email, including your name so we can add it to our ‘What Clients Say’ section. Sharing your experiences helps others learn about the quality and impact of our tours.
Many of our travellers form lasting friendships during their tours. We encourage you to exchange contact information with fellow travellers during your trip. Additionally, joining our social media groups or forums can be a great way to stay connected and share memories or plan future travels together.
If you’ve left behind or lost any items during your tour, please contact us as soon as possible with a description of the lost item. We will coordinate with our local partners and guides to help locate and return your belongings.
Absolutely! We offer loyalty discounts to our returning travellers as a token of our appreciation. Please contact us for details on how to apply these discounts to your next adventure with SL VOYO.
While SL VOYO does not directly sell souvenirs or products from our tour destinations, we can often recommend local artisans, shops, or online platforms where you can purchase authentic items from your journey.
For tours where SL VOYO provides a photography service or shares group photos, we will send you a link to download the images or videos. If your tour guide took photos, please contact us, and we’ll facilitate sharing them with you.
Absolutely, inspiring travellers to explore more of Sri Lanka is at the heart of what we do at SL VOYO. Our entire motive is to ignite this feeling of wanderlust. We’re thrilled to help plan your next trip, offering tailored itineraries that match your interests, preferences, and desired experiences. Contact us to start planning another unforgettable journey across Sri Lanka!
To contribute to the communities and conservation efforts you encountered during your tour, you can participate in our Heartfelt Expedition. This special initiative allows you to support reputable local organisations, community projects, and conservation initiatives directly. We are committed to fostering meaningful engagement with the places we visit, ensuring our travel has a positive impact.
8) Miscellaneous
The currency used in Sri Lanka is the Sri Lankan Rupee (LKR). All tours with SL VOYO should be completely paid for before the start of the journey, so you won’t need to exchange money for any payments to us. However, for personal expenses, shopping, meals outside of those provided on the tour, or other incidentals, it’s advisable to have local currency. You can exchange in Sri Lanka or use ATMs and currency exchange services locally for better exchange rates.
SL VOYO tour guides are fluent in English and several other common languages, ensuring effective communication with travelers from around the world. For Premier Tours, which cater to individual groups, we provide tour guides who can accommodate specific language requirements, enhancing the personalized experience of your journey. If you require a tour guide who speaks a specific language, please let us know in advance, and we will do our best to meet your needs.
Yes, SL VOYO specializes in creating customized private tours for individuals, families, or groups seeking a more personalized travel experience. Contact us with your preferences, and we’ll craft a tour tailored just for you.
If you experience any issues during the booking process, please contact our customer service team immediately. We’re here to help resolve any problems and ensure your booking experience is smooth and hassle-free.
9) Travel Preparation
SL VOYO welcomes solo travelers with specially tailored services to ensure a safe, enjoyable, and sociable experience. From solo traveler-friendly accommodations to group activities that encourage meeting new people, we’ve got you covered.
All travellers must have a valid passport with at least six months remaining before expiration. A visa may also be required to enter Sri Lanka depending on your nationality. We recommend checking the latest visa requirements with the Sri Lankan embassy or consulate in your country.
Sri Lanka’s climate varies between the coastal areas and the highlands. It’s generally tropical with high humidity, so lightweight and breathable clothing is advisable. For the highlands, where it’s cooler, consider bringing a light jacket. Rain gear is recommended, especially if you’re travelling during the monsoon season. Check the weather forecast closer to your travel date for more precise packing.
We advise consulting with a travel health specialist or your doctor well in advance of your trip for personalized health advice. Typically, vaccinations for hepatitis A and typhoid are recommended for most travellers. Depending on your travel plans, you may also need vaccinations for hepatitis B, rabies, Japanese encephalitis, and routine vaccinations.
Respect for local customs and traditions is important in Sri Lanka. Dress modestly when visiting religious sites, remove shoes before entering temples or homes, and always ask permission before taking photos of people. It’s also polite to use your right hand for eating and giving or receiving items.
Staying connected is easy in Sri Lanka, as local SIM cards are widely available and affordable. Purchasing a local SIM card upon arrival can provide you with data and local calling capabilities. Make sure your phone is unlocked before your trip to use a local SIM card.
Sri Lanka uses plug types D and G (230V, 50Hz). If your devices use different plugs, bringing a universal travel adapter is recommended to ensure you can charge your devices without issues.
Absolutely! We’re here to answer any questions you might have about the culture, history, or specific sites you visited on your tour. Feel free to contact us with your questions, and we’ll provide you with all the information we have or direct you to resources for further reading.
We’re always looking to expand our tour offerings and appreciate suggestions from our travelers. While we can’t guarantee that we’ll add every suggested destination, we’ll certainly consider your input as we plan future itineraries.
For any questions or concerns, our customer service team is here to help. You can contact us via email, phone, or through our website’s contact form. We aim to respond to all inquiries promptly and thoroughly.
Absolutely! We’d be delighted to assist you in continuing your adventure with us. Our team can provide recommendations and special offers for your next journey
Yes, we value our returning travelers and offer a loyalty program that includes discounts, early access to new tours, and other exclusive benefits. Please contact us for more details on how to join.
1) General Questions
SL VOYO is a premier travel service dedicated to offering unforgettable journeys across the beautiful island of Sri Lanka. We specialize in meticulously crafted itineraries that highlight the country’s wonders, ensuring a personalized travel experience that resonates with the desires and interests of our tourists.
To book a tour with SL VOYO, visit our website, browse through our diverse itineraries, and select the one that aligns with your travel preferences. One Day Tours can be booked directly with payment on our platform. For Premier and Group Tours, please contact us via our website’s contact form or customer service for personalized assistance and booking.
Absolutely, SL VOYO specializes in crafting personalized itineraries tailored to your specific interests and preferences. While all our tours are initially customized to meet individual requirements, we invite you to contact us with your unique needs. Let’s create unforgettable memories in Sri Lanka together.
SL VOYO sets itself apart from other travel agencies in Sri Lanka with its unique approach, offering custom-crafted itineraries, exceptional customer service, and a deep respect for tourists. We create experiences that are tailored from the start to meet your specific interests, ensuring an unforgettable journey through Sri Lanka’s beauty and culture.
Our tour guides are among the best in the industry, with extensive local knowledge and a passion for sharing the beauty of Sri Lanka with the world. They are professionally trained, fluent in multiple languages, and dedicated to ensuring the safety and satisfaction of our travellers.
Yes, SL VOYO is well-equipped to organize tours for large groups and corporate retreats, providing tailored itineraries that meet the specific needs and objectives of our clients. Our team works closely with organizers to ensure seamless logistics, accommodations, and activities that align with group dynamics and preferences.
Absolutely! SL VOYO provides comprehensive travel advice for first-time visitors to Sri Lanka, covering local customs, language basics, packing essentials, and more, to ensure a smooth and enjoyable experience. For a wealth of tips and insights, we also encourage you to explore our ‘DISCOVER SRI LANKA’ blog, a resource designed to help you prepare for an unforgettable journey.
SL VOYO is committed to sustainable tourism and positively impacting the local community and environment. Our unique “Heartfelt Expedition” tour allows tourists to directly contribute to local communities. We ensure that our operations, including tourists, guides, and drivers, strictly prohibit littering, upholding our commitment to safeguarding Sri Lanka’s natural beauty. This approach underscores our dedication to ethical and responsible tourism practices.
SL VOYO offers special discounts for bookings within the Premier Tour category for tourists embarking on heartfelt expeditions. Additionally, we provide seasonal promotions, including early bird offers, last-minute deals, and loyalty discounts for returning customers. To ensure you don’t miss out on these exciting opportunities, we recommend staying connected with us on social media.
For more information or to speak with a travel specialist, you can contact us via the contact form on our website, email ([email protected]), or phone. Our team is dedicated to providing timely and helpful responses to all your inquiries.
2) Itinerary and Tours
SL VOYO offers a diverse range of tours catering to various interests and preferences, including One Day Tours, Group Tours, Premier Tours, and special Heartfelt Expedition tours. Each tour type is designed to provide a unique and memorable experience, showcasing the best of Sri Lanka’s culture, natural beauty, and heritage.
Inclusions of meals and accommodations in SL VOYO tours depend on the itinerary. One Day Tours do not include accommodation but provide meals and beverages. In contrast, Group Tours and Premier Tours include both accommodations and meals, offering a comprehensive travel experience tailored to the tour’s nature. This ensures travellers enjoy comfort and convenience throughout their journey with us.
Our tours are tailored to provide an intimate and personalized experience. The average group size varies, with Group Tours, operating as seat-in-coach, potentially exceeding 20 people during peak vacation periods. Premier Tours are typically geared towards families, couples, solo travelers, or individual groups, offering a more exclusive experience. One Day Tours’ group sizes depend on third-party arrangements, catering to a wide range of preferences and ensuring memorable adventures for every traveler.
The process behind these meticulously designed adventures? Top secret, but let’s just say it involves a sprinkle of magic, a dash of insider knowledge, and a whole lot of passion for creating unforgettable travel experiences!
One Day Tours and Group Tours have scheduled dates to accommodate multiple travellers, ensuring everyone experiences the best of Sri Lanka together. However, Premier Tours offer the flexibility to start on any date, catering to private travellers. When booking a Premier Tour, you can notify us in advance if you wish to rest on the first day to recover from jetlag before beginning your journey, ensuring a comfortable and personalized travel experience.
We understand that plans can change, and we strive to be as flexible as possible. If you wish to modify your itinerary after booking, please contact us as soon as possible.([email protected])We will do our best to accommodate your changes subject to availability and any potential cost adjustments
Some tours may require a moderate level of physical fitness due to activities such as hiking or cycling. We provide detailed information on the physical requirements for each tour in the itinerary description. If you have any concerns about your ability to participate in a tour, please contact us for advice.
SL VOYO ensures the quality of accommodation partners by exclusively choosing properties rated 3 stars and above. This rigorous selection guarantees comfort, exceptional service, and memorable experiences, upholding our high standards for your travel journey.
SL VOYO’s tours are enriched with authentic cultural experiences that allow you to immerse yourself in Sri Lanka’s rich heritage. These include local cooking classes, traditional dance performances, temple visits, and opportunities to interact with local communities and artisans
SL VOYO provides comfortable and safe transportation options throughout your tour, including private vehicles, trains, and occasionally boats. All vehicles are regularly maintained and driven by experienced, professional drivers to ensure your safety and comfort.
Our wildlife tours are designed to offer intimate encounters with Sri Lanka’s diverse fauna responsibly and ethically. We work with knowledgeable guides and conservationists to ensure a respectful approach to wildlife viewing, emphasizing conservation and the natural behaviour of animals.
SL VOYO designs tours to cater to diverse preferences, ensuring even those under 6 days offer leisure time without feeling hurried. Group and One Day Tours have set schedules, while Premier Tours provide start date flexibility and options for rest if needed. For any adjustments or specific needs, our customer service is ready to tailor your experience for optimal enjoyment and comfort.
To discover the specifics of any SL VOYO tour, visit our website where each tour’s itinerary is detailed extensively. For further inquiries or personalized assistance, don’t hesitate to contactour customer service team. This approach ensures you have all the information needed to choose the perfect travel experience.
3) Safety and Support
The safety and well-being of our travellers are our top priority. We adhere to strict safety protocols, including vehicle safety checks, health and safety training for guides, and compliance with local health guidelines. Our team is also available 24/7 to provide assistance and support throughout your journey.
SL VOYO does not directly provide travel insurance. We strongly recommend that all travelers purchase comprehensive travel insurance before their journey to cover unexpected events.
SL VOYO prioritizes traveller safety above all else. We conduct regular risk assessments and ensure all our partners comply with safety standards, and our guides are trained in first aid and emergency response. We also keep our travellers informed about safety protocols and any local advisories.
In case of a health emergency or accident, our guides are equipped to provide immediate first aid and will seek medical attention as quickly as possible. We maintain communication with local health services and can arrange for medical transport if needed. Additionally, our 24/7 support team is always on call to assist and coordinate with your emergency contacts.
Our travellers can expect comprehensive support for any issues that arise during their trip. This includes assistance with lost passports, translation services, legal advice, and more. Our local team is available 24/7 to ensure your peace of mind and resolve any problems promptly.
Yes, we have protocols in place to assist our travellers in case of natural disasters or political unrest. This includes providing accurate information, safe relocation if necessary, and coordination with embassies or consulates. Our priority is to ensure your safety and well-being at all times.
SL VOYO takes extra precautions to ensure the safety of solo travellers, including those who are women. We provide detailed safety briefings, ensure accommodations are secure and reputable, and our guides are trained to be attentive to the needs and concerns of solo travelers. We also offer a 24/7 support line for any immediate assistance.
For travel to Sri Lanka with SL VOYO, specific vaccinations are generally not required for our premier travel experiences. However, for travel to tropical countries, it’s advisable to consider vaccinations common for such regions. Insect repellents, which are useful in tropical climates, can be easily purchased locally. For more detailed advice or to acquire repellents upon arrival, please contact our customer service or ask your guide or driver for assistance.
SL VOYO is committed to accommodating travellers with health conditions or disabilities wherever possible. We ask travellers to inform us of any specific needs or conditions in advance, so we can tailor the tour accordingly and ensure any necessary support is in place.
SL VOYO prioritizes food and water safety on all tours, ensuring meals are provided by reputable establishments that adhere to local health standards. We advise travelers to drink bottled or purified water for added safety.
Yes, we provide our travellers with contact information and tools to reach us immediately if they get lost or separated from the group. Our guides have protocols for quickly locating and assisting any missing tour member, ensuring their safe return to the group.
We continuously monitor local and international travel advisories and any changes that might affect our tours. We communicate any relevant information to our travellers as quickly as possible, including adjustments to itineraries or safety measures, to ensure a smooth and secure travel experience.
4) Payment and Cancellation
We accept a variety of payment methods, including credit cards, bank transfers, and online payment platforms. Full details will be provided during the booking process.
We understand that plans can change. Our cancellation policy is designed to be as flexible as possible. For specific details, please refer to the cancellation policy outlined on our website, as terms may vary depending on the tour.
Full payment deadlines for SL VOYO tours vary by tour type. For precise payment due dates, please refer to our bookings, return, and refund policy documents. Each tour category—One Day Tours, Group Tours, and Premier Tours has its specific payment guidelines. Checking these policies ensures you’re well-informed about the payment schedules for your chosen tour experience.
We strive to be transparent about all costs associated with our tours. Any potential additional fees, such as optional activity costs, personal expenses, or tips, will be clearly outlined in your tour itinerary or booking information. There are no hidden fees in our pricing.
SL VOYO accepts several payment methods for your convenience, including major credit cards, bank transfers, and online payment services. Specific options available may vary depending on your country of residence.
SL VOYO does not offer the option to make payments in installments for its tours. For managing your tour payments effectively, please refer to the full payment deadlines and conditions specified for each tour type, including One Day Tours, Group Tours, and Premier Tours. If you have any questions regarding payment or need further clarification, our customer service team is available to assist you.
SL VOYO’s refund policy varies depending on the tour category, including One Day Tours, Group Tours, and Premier Tours. For detailed terms, including refund eligibility and process, please refer to our Return and Refund Policy. This ensures clarity and transparency in
managing cancellations and refunds, tailored to the specific needs of each tour type.
SL VOYO has flexible cancellation options for unforeseen events or emergencies, including political unrest or significant natural disasters. Solutions or refunds are provided based on the proximity of the emergency to the journey date, ensuring fairness and accommodation for affected travelers. For more detailed information on how these situations are handled, refer to our detailed cancellation policies specific to each tour category.
If SL VOYO must cancel a tour due to circumstances beyond our control, we will offer you the choice of a full refund, a credit towards a future tour, or the option to switch to another tour, subject to availability. We aim to notify travelers of any cancellations as early as possible.
Deposits are typically non-refundable, as they secure your place on the tour. However, in certain circumstances, such as cancellations made by SL VOYO or exceptional cases like serious illness, we may offer deposit refunds or credits. Please review our detailed return & refund policy for more information.
To cancel your tour, please contact us directly through the contact information provided on our website or your booking confirmation. We will guide you through the cancellation process and inform you of any applicable fees or refund options.
5) Booking and Planning
We recommend booking your tour at least three months in advance, especially if you’re planning to travel during peak tourist seasons. This advance booking ensures you have the best selection of dates and accommodations.
For official information and applications for a Sri Lanka visa, you can visit the official Electronic Travel Authorization (ETA) website at https://eta.gov.lk/slvisa/visainfo/center.jsp This site provides the necessary details and procedures to apply for an ETA before arriving in Sri Lanka.
While SL VOYO specializes in land-based tour services, we can offer advice and
recommendations for flights to and from Sri Lanka. For the best deals and schedules, we
suggest contacting a travel agent or flight booking service.
Yes, SL VOYO offers special rates for groups and families travelling together. Please contact us with the details of your group or family, and we will provide you with a customized quote that offers the best value.
Our website provides detailed descriptions and highlights of each tour, helping you choose the one that best matches your interests and physical ability. For further guidance, our customer service team is happy to offer personalized recommendations based on your preferences.
To book a tour with SL VOYO, we’ll need your full name as it appears on your passport, contact information including email and phone number, and any special requirements you might have. For One Day Tours, you can directly make payments using your credit/debit card. Further details may be required depending on the tour and services selected. This ensures a smooth booking process and a personalized travel experience tailored to your preferences and needs.
Absolutely! We’re happy to customize our existing tours to better fit your interests and needs. Whether it’s adding extra days, choosing different accommodations, or including specific activities, let us know your preferences, and we’ll tailor the itinerary for you.
Please inform us of any dietary needs or allergies at the time of booking. We strive to accommodate all such requirements and will work closely with our service providers to ensure your needs are met throughout the tour.
Yes, we offer a waiting list for tours that are fully booked. If a spot becomes available, we will contact you to discuss the possibility of joining the tour. To be added to a waiting list, please provide us with your contact information and preferred tour dates
The best way to stay informed about new tours and special promotions follow us on social media. We regularly update our offerings and share exclusive deals with our followers.
After booking your tour, you will receive a confirmation email with your tour details, including the itinerary, payment receipt, and important pre-travel information. Our team will be in touch to discuss any additional requirements and answer any questions you may have leading up to your trip.
6) During the Tour
Packing depends on your tour type and the season. Generally, lightweight clothing, comfortable shoes, a hat, sunscreen, and insect repellent are recommended. We’ll provide a detailed packing list specific to your itinerary upon booking. Follow our ‘DISCOVER SRI LANKA’ blog.
Some of our tours may have age restrictions due to the nature of the activities. Please check
the specific tour details or contact us for information regarding age limitations.
Each day on an SL VOYO tour is thoughtfully planned to balance sightseeing, cultural experiences, relaxation, and travel time. Typically, days start with breakfast at your accommodation, followed by guided activities or excursions, with breaks for lunch and free time when possible. Evenings are usually free for dinner and leisure, with overnight stays in carefully 3 star & above accommodation.
The amount of spending money you’ll need depends on your personal spending habits and the tour’s inclusions. While major expenses like accommodations and some meals are covered, you should budget for additional meals, souvenirs, optional activities, and personal expenses. We suggest carrying a mix of cash and a credit/debit card for convenience.
Yes, we understand the importance of personal exploration. Our itineraries include free time for you to discover local markets, cafes, or sights at your own pace. Your guide can recommend activities and sites that match your interests for these periods.
During your journey with SL VOYO, expect to stay in accommodations that prioritize comfort, location, and local charm. Our selection ranges from boutique hotels and eco-lodges to guesthouses, all of which are rated 3 stars and above, ensuring you experience the best of Sri Lanka’s hospitality and culture.
Absolutely! We love helping our travellers celebrate special occasions. Please inform us in advance, and we will make arrangements to celebrate your milestone, whether it’s a surprise cake, a special meal, or a unique activity.
Should you feel unwell during the tour, inform your tour guide immediately. They are trained to assist in such situations and can direct you to medical facilities if necessary. SL VOYO also maintains contact with local health services to ensure you receive prompt and efficient care.
We take dietary restrictions very seriously and work closely with our food and beverage providers to ensure your needs are met. Please provide us with detailed information about your dietary restrictions or allergies before the tour starts, so we can make the necessary arrangements.
Wi-Fi availability varies depending on the tour and accommodations. Most hotels and some restaurants offer Wi-Fi, but connectivity may be limited in remote areas or while on the move. We recommend preparing for occasional off-grid moments to fully immerse in the experience.
Travel between destinations is carefully planned for comfort and efficiency, using private vehicles Each mode of transportation is chosen based on the distance, terrain, and the overall experience it offers.
If you have any concerns or feedback during the tour, please speak directly to your tour guide. They are there to ensure your tour experience is as enjoyable as possible and can often address and resolve issues on the spot. For more significant concerns, you can also contact SL VOYO’s customer service for further assistance.
7) Post-Tour
Yes, many travellers choose to extend their stay. We can assist in arranging additional accommodations and activities beyond the scope of your original tour. Just let us know your plans!
We greatly value your feedback and encourage you to share your tour experiences with us. After your tour concludes, we will send you a feedback form via email, or you can submit your thoughts directly on our website. Your insights help us continuously improve our services.
Yes, we would appreciate it if you shared your review or testimonial. Please leave your feedback on our website, social media platforms, or travel review websites. Additionally, you can send your review directly to our email, including your name so we can add it to our ‘What Clients Say’ section. Sharing your experiences helps others learn about the quality and impact of our tours.
Many of our travellers form lasting friendships during their tours. We encourage you to exchange contact information with fellow travellers during your trip. Additionally, joining our social media groups or forums can be a great way to stay connected and share memories or plan future travels together.
If you’ve left behind or lost any items during your tour, please contact us as soon as possible with a description of the lost item. We will coordinate with our local partners and guides to help locate and return your belongings.
Absolutely! We offer loyalty discounts to our returning travellers as a token of our appreciation. Please contact us for details on how to apply these discounts to your next adventure with SL VOYO.
While SL VOYO does not directly sell souvenirs or products from our tour destinations, we can often recommend local artisans, shops, or online platforms where you can purchase authentic items from your journey.
For tours where SL VOYO provides a photography service or shares group photos, we will send you a link to download the images or videos. If your tour guide took photos, please contact us, and we’ll facilitate sharing them with you.
Absolutely, inspiring travellers to explore more of Sri Lanka is at the heart of what we do at SL VOYO. Our entire motive is to ignite this feeling of wanderlust. We’re thrilled to help plan your next trip, offering tailored itineraries that match your interests, preferences, and desired experiences. Contact us to start planning another unforgettable journey across Sri Lanka!
To contribute to the communities and conservation efforts you encountered during your tour, you can participate in our Heartfelt Expedition. This special initiative allows you to support reputable local organisations, community projects, and conservation initiatives directly. We are committed to fostering meaningful engagement with the places we visit, ensuring our travel has a positive impact.
8) Miscellaneous
The currency used in Sri Lanka is the Sri Lankan Rupee (LKR). All tours with SL VOYO should be completely paid for before the start of the journey, so you won’t need to exchange money for any payments to us. However, for personal expenses, shopping, meals outside of those provided on the tour, or other incidentals, it’s advisable to have local currency. You can exchange in Sri Lanka or use ATMs and currency exchange services locally for better exchange rates.
SL VOYO tour guides are fluent in English and several other common languages, ensuring effective communication with travelers from around the world. For Premier Tours, which cater to individual groups, we provide tour guides who can accommodate specific language
requirements, enhancing the personalized experience of your journey. If you require a tour guide who speaks a specific language, please let us know in advance, and we will do our best to meet your needs.
Yes, SL VOYO specializes in creating customized private tours for individuals, families, or groups seeking a more personalized travel experience. Contact us with your preferences, and we’ll craft a tour tailored just for you.
If you experience any issues during the booking process, please contact our customer service team immediately. We’re here to help resolve any problems and ensure your booking experience is smooth and hassle-free.
9) Travel Preparation
SL VOYO welcomes solo travelers with specially tailored services to ensure a safe, enjoyable, and sociable experience. From solo traveler-friendly accommodations to group activities that encourage meeting new people, we’ve got you covered.
All travellers must have a valid passport with at least six months remaining before expiration. A visa may also be required to enter Sri Lanka depending on your nationality. We recommend checking the latest visa requirements with the Sri Lankan embassy or consulate in your country.
Sri Lanka’s climate varies between the coastal areas and the highlands. It’s generally tropical with high humidity, so lightweight and breathable clothing is advisable. For the highlands, where it’s cooler, consider bringing a light jacket. Rain gear is recommended, especially if you’re travelling during the monsoon season. Check the weather forecast closer to your travel date for more precise packing.
We advise consulting with a travel health specialist or your doctor well in advance of your trip for personalized health advice. Typically, vaccinations for hepatitis A and typhoid are recommended for most travellers. Depending on your travel plans, you may also need vaccinations for hepatitis B, rabies, Japanese encephalitis, and routine vaccinations.
Respect for local customs and traditions is important in Sri Lanka. Dress modestly when visiting religious sites, remove shoes before entering temples or homes, and always ask permission before taking photos of people. It’s also polite to use your right hand for eating and giving or receiving items.
Staying connected is easy in Sri Lanka, as local SIM cards are widely available and affordable. Purchasing a local SIM card upon arrival can provide you with data and local calling capabilities. Make sure your phone is unlocked before your trip to use a local SIM card.
Sri Lanka uses plug types D and G (230V, 50Hz). If your devices use different plugs, bringing a universal travel adapter is recommended to ensure you can charge your devices without issues.
Absolutely! We’re here to answer any questions you might have about the culture, history, or specific sites you visited on your tour. Feel free to contact us with your questions, and we’ll provide you with all the information we have or direct you to resources for further reading.
We’re always looking to expand our tour offerings and appreciate suggestions from our travelers. While we can’t guarantee that we’ll add every suggested destination, we’ll certainly consider your input as we plan future itineraries.
For any questions or concerns, our customer service team is here to help. You can contact us via email, phone, or through our website’s contact form. We aim to respond to all inquiries promptly and thoroughly.
Absolutely! We’d be delighted to assist you in continuing your adventure with us. Our team can provide recommendations and special offers for your next journey
Yes, we value our returning travelers and offer a loyalty program that includes discounts, early access to new tours, and other exclusive benefits. Please contact us for more details on how to join.
