Return and Refund Policy
Return and Refund Policy
Return and Refund Policy for SL VOYO:
Welcome to SL VOYO! We appreciate your interest in traveling with us and look forward to providing you with an exceptional travel experience. Below, you will find our detailed cancellation and refund policies for our tours. Please review these carefully to understand the conditions under which refunds or cancellations can be processed.
1. Group Tours Cancellation Policy
- 45 to 31 days prior to journey date: A cancellation fee equivalent to 50% of the total tour cost will be applied.
- Within 30 days prior to journey date: A cancellation fee equivalent to 75% of the total tour cost will be applied.
- Within 7 days of the journey date: The tour cost is 100% non-refundable.
2. Premier Tours Cancellation Policy
- 60 days or more prior to the journey date: A cancellation fee equivalent to 70% of the total tour cost will be applied.
- Within 30 days of the journey date: The tour cost is 100% non-refundable.
3. One Day Tour Cancellation Policy
- Within 48 hours of the journey start: The tour is non-refundable.
- 48 hours or more prior to the journey start: A 100% refund is guaranteed. Note: In some cases, a small deduction for bank charges may apply.
Booking and Payment Process
1. Booking Confirmation Process:
– Upon booking through our website, an initial email will be sent indicating available slots for your desired tour.
2.Booking Details and Payment:
– Once availability is confirmed, a subsequent email will be sent, providing you with a link to add your booking details. To complete the booking process, kindly register on our platform. This step is essential for finalizing your reservation and proceeding with payment procedures.
3.Payment Confirmation and Tour Commencement:
– Following successful payment, you will receive a confirmation email stating that your payment has been received, and your tour is scheduled to commence.
Acknowledgement
By confirming your reservation, you acknowledge that you have read, understood, and agreed to the cancellation and refund policies stated above. We appreciate your understanding and are here to help with any further information you may need.
Thank you for choosing SL VOYO. We look forward to providing you with an exceptional travel experience.
Refund Policy for One-Day Tour Booking at SL VOYO
Thank you for choosing SL VOYO for your one-day tour booking. We value your satisfaction and strive to provide you with a memorable tour experience.
1. Cancellations and Refunds
- Within 48 hours of the tour start: The tour is non-refundable.
- 48 hours or more prior to the tour start: A 100% refund is guaranteed. Please note that in some
cases, a small deduction for bank charges may apply.
2. Changes to Booking
- If you need to change the date or details of your tour, please contact our customer support team at least 48 hours before the tour begins. We will accommodate your request based on availability, without any additional charges, unless it involves an upgrade or extension of the tour.
3. Non-Refundable Circumstances
Certain circumstances do not qualify for a refund, including:
- No-shows on the day of the tour.
- Cancellations are made within 48 hours of the tour start.
- Cancellations due to personal reasons beyond the control of SL VOYO.
4. Processing Time
Refunds will be processed within 2 to 5 business days after the cancellation request is approved. The refund will be credited to your original method of payment, excluding any potential bank charges.
Contact Us
If you have any questions or concerns regarding our refund policy or need assistance with your booking, please contact our customer support team. We are here to assist you and ensure your experience with SL VOYO is enjoyable and hassle-free.
Please be sure to check your email for important updates throughout the booking process. We look forward to providing you with a seamless and enjoyable experience with SL VOYO.
